Automatic Multiple Agent Call Redirection & Backup Agents
Each agent may be dialing several phone lines simultaneously (our dialer can place outbound calls on up to five phone lines per agent), so it’s also possible that multiple people will answer simultaneously.
Our Intelligent-Call-Routing technology instantly connects the extra answered call to another available agent on your campaign.
This shortens agent wait time between calls, increases agent talk time, and reduces the number of dropped calls. Some agents can log in to your campaign as Backup Agents specifically to handle such overflow calls.
