Call Regulation & Disposition
Automatic Call Regulation
As soon as an agent connects with a live caller, the system ceases dialing more phone numbers for that agent.
This saves money by conserving minutes, insures efficient dialing of your calling list, and greatly lowers the dropped call ratio.
Disposition of Individual Calls
When an agent is completing a phone call, they are able to easily notate the call by pressing the appropriate number on their phone, corresponding to the outcome of the call, such as “Successful Sale”, “Call Back Later”, “Wrong Language”, “Do Not Call List”, “Log Off / Take A Break”, and “Move To Next Call”.
Call dispositions are analyzed in the online report system and can be downloaded from the system. Calls that are flagged “Call Back Later” are automatically e-mailed to you.
