Reporting and Analysis
Our analysis and reporting tools are easily accessed using your online control panel.
Reports can be run in real-time covering the current day’s campaign or historical sessions.
The reports help you to break down the results of your campaign so that you don’t need to listen to each and every phone to identify problems.
Our detailed statistical analysis will show :
- Response Rates By Area Code (to identify geographic trends)
- Response Rates By Time of Day (to identify time-of-day trends)
- Response Rates By Day of Week (to identify weekly trends)
- Extended Call Type & List Analysis (for list quality analysis)
- Per-Agent Reporting & Analysis (shows agent productivity relative to the call center)
- Date-Range limits on reporting (shows how changes in strategy change the results)
